Case Study

How to cleanse or create Customer Master Data easily

Matthew Lechner, TKC Holdings (Formerly Centric Group)

TKC Holdings is a group incorporating three companies involved with the provision of catering and personal care items to the Corrections Dept and the hospitality industry.

During the process of amalgamation, we migrated from an old AS400-based system to Oracle E-Business Suite R12.1.3 and the business agreed it was timely to incorporate a data cleanup after the migration to Oracle.

Many of the business processes were left in place from the old system with the intention that they would be redefined once the new system was implemented and understood by end users. In order to create new customers, enter and maintain data, and clean up old data, we incorporated several custom forms and utilized a third-party tool.

Our Challenge:

The Standard Customer functionality is very complicated in Oracle. This meant our data entry personnel had to be very well educated on the ins and outs of the system. They needed to have a complete understanding of Party, Account and Site level data and how it all works. Large data changes were not easily done with the limited accessibility of the Customer functionality for our employees.

 

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